Our Privacy Policy

This policy will give you information about how we look after your personal data when you visit our website. The policy also tells you about your privacy rights and how the law protects you. At any point while we are in possession of or processing your personal data, you have the following rights:
1. Right of access – you have the right to request a copy of the information that we hold about you.
2. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
3. Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. If we are legally obligated to keep the information or if it is impossible or unproportionate, we won’t delete it but we will only keep it for as long as it is needed and we have time limits on our data systems.
4. Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
5. Right of portability – you have the right to have the data we hold about you transferred to another organization.
6. Right to object – you have the right to object to certain types of processing such as direct marketing.
7. Right to object to automated processing, including profiling – you also have the right not to have a computer make decisions about you directly (this doesn’t include general marketing based on your age or gender).
8. Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason as to why.

One thing to bear in mind before contacting us. Our sites and applications may contain links to other sites not owned or controlled by us. It could as an example be social media platforms/services. We are not responsible for the privacy practices of those sites, so if you have questions regarding such sites, you need to contact the site directly. We also really encourage you to be aware and read the privacy policies of other sites because they may very easily be collecting, storing, using and sharing your personal information. Whenever we collect customer data, we make sure:

• We ask for permission to collect the data
• We only use the data for the agreed reason and for the time it’s needed
• We will as a minimum meet the local data protection laws in the country where we provide you with a service via our website or our applications.
• We keep data that we’re legally required to have on record
• We explain why we need the data and how we’ll use it (unless we have legitimate reason not to)
• We check and update privacy information on a regular basis (we might also cross-check the data against other database to make sure it’s correct)
• We don’t share data with anyone unless we have a legal or legitimate reason, or we have permission from you or if you are a child under 16 from your parents.
We may receive information via third party when you visit our page on social media sites or channels (e.g Facebook, Twitter, Youtube, Instagram, Wechat etc).
Types of personal information we collect- we may collect:

• Registration information that we use to help you set up an account (e.g. your name, country, gender, date of birth, email address, username and password ()).
• Payment or transactional information that we use when you buy products or use online services (e.g. postal address, phone number or credit card number).
• Location information or your IP Address that we use to give you relevant online content.
• Information you’ve shared publicly on our forums.
• Information you’ve sent to an individual or group using our messaging, chat or post services

Why we need to process personal data
In legal terms, the way we ‘process data’ describes how we collect, store, use, share and delete the data we receive from customers. When you share your personal information with us on our online channels, we’ll process your data as described in this Privacy Policy.
How long do we keep your personal information :
We’ll keep your personal information as long as your account is active or as long as it’s needed to provide a service. We have so called retention polices for each of the categories of personal information that we process.
If you’d like to cancel your account or for us to delete your data, we’ll only keep information that we need for legal reasons, to resolve disputes or to enforce our agreements.